What is the ROI or your marketing efforts?
77% of online adults
say they would be interested in getting help from a real person before making certain online purchases.
58% have questions
that cannot be answered by info in a website.
there have been times when they have not been able to get help from a real person.
52% of those
who have not always been able to get help they need from a real person say it has affected their decision to not purchase the product.